Cancellation & Privacy Policy – FLOURISH aesthetics

Cancellation Policy:

If you wish to cancel your appointment, please give at least 24 hours’ notice before your appointment is scheduled to occur.

A cancellation fee of 50% of the total cost of the booked service will be incurred if less than 24 hours’ notice is given.

Failing to show up for a booked appointment, with no notice, will incur a fee of 100% of the cost of the booked service.

We reserve the right to make exceptions to charging these fees, with consideration of personal circumstances.

We respect your privacy.

Flourish Aesthetics respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Commonwealth). This policy sets out how we collect and treat your personal information. (“Personal information” is information we hold which is identifiable as being about you.)

Collection of personal information.

Flourish Aesthetics will receive and store personal information you enter onto our forms, or online mechanisms. We store your information on our database, which is only accessible by staff who are bound by our Privacy Policy. This information is used to assure responsible, professional standards of service. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service We may collect additional information at other times, including but not limited to, your service feedback, when you provide information about your personal or indoor/outdoor work/lifestyle status, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our staff. Additionally, we may also collect any other information you provide while interacting with you.

How we collect your personal information.

Flourish Aesthetics collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.

Use of your personal information.

Flourish Aesthetics may use personal information collected from you to provide you with information, updates and our services. We may use your personal information to improve our products and services and better understand your preferences and needs. Medical information can be used to assess risks of allergy and reactions for certain products or treatments and may be important in preventing adverse reactions. Your next of kin information may be used in the case of any medical concern, if deemed necessary. Flourish Aesthetics may contact you by a variety of measures including, but not limited to telephone, email or SMS.

Disclosure of your personal information.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the case of a legal proceeding or in response to a law enforcement agency. We may also use your personal information to protect the legal rights, property or safety of Flourish Aesthetics, its customers or third parties. If there is a change of management or ownership of our business or transfer of business assets, we reserve the right to transfer, to the permissible extent by law, our databases, together with any personal information and non-personal information contained in them. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. In unforeseeable circumstances, should we need to disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information. Flourish Aesthetics is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place, suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Commonwealth). If you would like a copy of the information, which we hold about you or believe that any information we hold on you is, out of date, incomplete or, irrelevant, please email us at info@flourishmilawa.au We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988.

Complaints about privacy.

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to The Manager, Flourish Aesthetics, Shop 3, 1594 Snow Road, Milawa, VIC 3678. We take complaints very seriously and will respond after receiving written notice of your complaint.

Changes to Privacy Policy.

Please be aware that we may change or modify this Privacy Policy at any time, at our sole discretion and all modifications will be effective immediately upon our notifying of the modifications via our website, social media or notice board. Please check back from time to time to review our Privacy Policy.

10.

Visiting our website.

When you come to our website (flourishmilawa.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse peoples’ use our site, so that we can improve our service.

10.1.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google services. These ads may appear on this website or other websites you visit.

10.2.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Flourish Aesthetics is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, they should read the privacy statements of any website that collects personal information.